Sprint’s tricky money-making ways.

September 4, 2006

Is Sprint desperate? Must be or it would not resort to tricks to bilk customers.

Here’s what it did to me and I caught on after 3 months ( thank god, it’s Labor Day and I actually sat down to give my Sprint bill a hard look with calculator in hand, a highlighter open and a telephone (a Verizon land line, thank u) at the ready.

I signed up for a plan where the FREE time started at 7 pm and ended at 7 am, weekends free. For about $30.00 odd a month. You’d think I had a good plan. Good yes, but for Sprint!

I am cautious about my cell phone bill.. First month’s bill: way, way , way over the amount I signed up for.

Call and ask how … given some mumbo-jumbo and with no time and finals around the corner, I pay it… ask again and the free timings are confirmed and I stay within it by and large.

Month 2: Bill comes down just a bit but still way over the original amount I signed up for … again call Sprint to question it. Given same spiel about the free timings – they are still 7 pm to 7 am and weekends free.

Month 3: Bill is about the same as month 2 – now I am mad – so sit down with all the aforesaid tools in hand… calculate , go over the bill. I haven’t crossed over to anything over what I signed up for – so what’s up?

Can’t understand why I am being overcharged.

Call Sprint Customer service on Labor Day – today – at 11am EST. Speak to a very nice but un-empowered CS rep. (Michelle ) who is polite and who confirms my free timings etc – the same 7pm to 7 am

So, I ask for her supervisor: Lakeshia (LHODGE 08) who goes over the plan and SHE  says the following:  5 days after I had signed up, Sprint CHANGED the free time to begin at 9 pm.  I tell her she is not right as 3 other CS reps confirmed that I have 7pm to 7 am and the last CS person was the one who transfered my call to her, Lakeshia…and she says, yes, but it got changed on me … I can, she says, have the 7 pm to 7 am plan for an extra $5.00  a month ( I sign up as I have already committed to a 2 yr contract).

I ask, well, if you change the terms on me AFTER I SIGN UP and I call and you confirm that I have 7pm to 7 am on many occasions including today and I have STUCK to it the free timings, then you must return my money.

AND all she can do is OPEN A CASE!

So I tell her gently, I understand she can do nothing even though she can see that I have mostly kept to the 7pm to 7 am timings  and tell her that since she cannot give me her manager or anybody with the authority to treat me like a human being … well, then I am going to ask ‘the world’ to decide on this.

So, World, please tell Sprint to NOT CHANGE the rules on someone and also do the honorable thing ( in the name of good customer service) and return my money.

Or, World,  DO NOT DEAL WITH SPRINT. THEY ARE TOO “SMART” to be good to their customers.

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September 4, 2006

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